How your business captures, shares, and acts on information

Email #7 Processed: 2025-09-23 15:21:25

📧 Email Details

From: [email protected]
To: [email protected]
Subject: Website Napping!

📄 Email Content

OMG. The website isn’t working. Should I light a candle? Sacrifice a router? Or will you just fix it? Regards, Christi Dunkerton Plan Manager / Director [cid:f3f785f0280b3ef5f15616842647c2bb] National NDIS Plan Managers & Support Coordinators Your Plan, Your Community, Your Choice M: 0424 136 999 P: 1300 136 999 E: [email protected]<mailto:[email protected]> W: www.apoio.com.au<http://www.apoio.com.au/> NDIS Reg#: 4050107730 [cid:675c5cffa36f12f87cd6f8a8fca8192d]<https://g.page/r/CXQ12zJDdcHkEAI/review> I acknowledge all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land and pay my respects to Elders past, present and emerging. This email and any attachment is privileged and confidential and is intended only for use of the addressee. If you are not the intended recipient, you are hereby notified that any use of this communication is strictly prohibited. If you have received this email in error, please delete and notify the sender. Confidentiality and legal privilege attached to this communication are not waived or lost by reason of mistaken delivery to you. When communicating by email you consent to the monitoring and recording of that correspondence. [Sent from Front]

🤖 AI Analysis

Assessment Ratings:

1. Is it urgent?

Rating: 4
The sender expresses a sense of urgency regarding the website not working, indicating that it is a pressing issue that needs attention.

2. Is the sender frustrated or otherwise potentially unhappy?

Rating: 4
The tone of the email suggests frustration, as the sender uses humor to express their dissatisfaction with the situation. Phrases like "Should I light a candle? Sacrifice a router?" imply a level of exasperation.

3. How suspicious of an email is it?

Rating: 1
The email appears legitimate and is from a known sender with proper contact information and a professional signature. There are no indicators of phishing attempts.

4. Most appropriate department to handle this enquiry:

Answer: IT support
Since the issue pertains to the website not working, the IT support department would be the most appropriate to address the technical problem.

Suggested Reply:

Subject: Re: Website Issue

Hi Christi,

Thank you for reaching out and bringing this to our attention. I understand how frustrating it can be when the website isn’t working as expected.

I will escalate this issue to our IT support team immediately to investigate and resolve the problem. We appreciate your patience while we work on this.

If you have any further details about the issue or if there’s anything else you need, please let me know.

Best regards,

[Your Name]
[Your Position]
[Your Contact Information]
[Your Company Name]

📱 Phone Number Processing

No valid phone number found in email content.

Email #6 Processed: 2025-09-23 15:20:40

📧 Email Details

From: [email protected]
To: [email protected]
Subject: A fun test

📄 Email Content

Hi friend, I’m a 23 year old Brazilian male who is looking for love and your saw your photos on line and liked what I saw. Send me your phone number and business profile so we can get in touch. Good day Sent from my iPhone

🤖 AI Analysis

Assessment Ratings:

1. Is it urgent?: 1

- The email does not convey any sense of urgency. It appears to be a casual message seeking personal contact.

2. Is the sender frustrated or otherwise potentially unhappy?: 1

- There are no indications of frustration or unhappiness in the tone of the email. The sender seems friendly and straightforward.

3. How suspicious of an email is it?: 4

- The email raises significant suspicion. It includes a vague request for personal information (phone number and business profile) from someone who is not known to the recipient. This is characteristic of potential phishing or scam attempts.

4. Most appropriate department to handle this enquiry: HR

- While this email does not seem to pertain to a business inquiry, if it were to be handled by a department, HR would be the most appropriate due to the personal nature of the request.

Suggested Reply:

Subject: Re: Inquiry

Hi [Sender's Name],

Thank you for reaching out. However, I must inform you that I do not share personal contact information with individuals I do not know.

If you have a professional inquiry or need assistance related to our services, please provide more context, and I would be happy to help.

Best regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]

📱 Phone Number Processing

No valid phone number found in email content.

Email #5 Processed: 2025-09-23 15:18:23

📧 Email Details

From: [email protected]
To: [email protected]
Subject: A fun test

📄 Email Content

Urgent: Optus are looking for a new emergency action ai standard. You have an appointment with their board tomorrow morning at 8am. Good luck Let me know how else I can help Talk soon, Stuart

🤖 AI Analysis

Email Assessment Ratings

1. Is it urgent?

Rating: 5
The email explicitly states "Urgent" and mentions an appointment scheduled for the next morning at 8 am, indicating a high level of urgency.

2. Is the sender frustrated or otherwise potentially unhappy?

Rating: 1
The tone of the email is neutral and supportive. The sender wishes good luck and offers further assistance, indicating they are not frustrated or unhappy.

3. How suspicious of an email is it? I.e. could it be a phishing attempt?

Rating: 2
While the email does not contain overt signs of phishing (like poor grammar or suspicious links), the urgency and lack of context could raise some suspicion. However, it appears to be a legitimate business communication.

4. Which department is the most appropriate one to handle this enquiry?

Answer: Director
Given the nature of the email, which involves a meeting with the board regarding a new standard, it would be most appropriate for the Director to handle this enquiry.

Suggested Reply

Subject: Re: Urgent: Appointment with Optus Board

Hi Stuart,

Thank you for the heads-up regarding the meeting with the Optus board tomorrow morning. I appreciate your support and will ensure I am prepared for the discussion on the new emergency action AI standard.

If there are any specific points or materials you think I should focus on before the meeting, please let me know.

Thanks again for your assistance!

Best regards,
[Your Name]
[Your Position]
[Your Contact Information]

📱 Phone Number Processing

No valid phone number found in email content.

Email #4 Processed: 2025-09-23 15:18:09

📧 Email Details

From: [email protected]
To: [email protected]
Subject: A fun test

📄 Email Content

Katie Turner Director @ Envisage Fitness Founder @ Buckle Bandage Founder @ Katie Turner Media www.katieturnermedia.com www.bucklebandage.com

🤖 AI Analysis

Based on the provided email content, here are the ratings and assessments:

Ratings:

1. Is it urgent?

Rating: 1
The email does not convey any sense of urgency. It appears to be a standard signature block without any immediate requests or issues.

2. Is the sender frustrated or otherwise potentially unhappy?

Rating: 1
There is no indication of frustration or unhappiness in the email. It seems to be a straightforward signature without emotional context.

3. How suspicious of an email is it? (Could it be a phishing attempt?)

Rating: 1
The email appears to be legitimate, containing professional information about the sender. There are no red flags that suggest it is a phishing attempt.

4. Most appropriate department to handle this enquiry:

Rating: Director
Since the email is from a director and does not contain a specific inquiry or issue, it is best handled by the director themselves or someone in a similar position.

Suggested Reply:

Subject: Re: Your Email

Dear Katie,

Thank you for your email. I hope this message finds you well.

If there is anything specific you would like to discuss or any assistance you require, please feel free to let me know. I'm here to help!

Best regards,

[Your Name]
[Your Position]
[Your Contact Information]
[Your Company]

📱 Phone Number Processing

No valid phone number found in email content.

Email #3 Processed: 2025-09-23 15:16:56

📧 Email Details

From: [email protected]
To: [email protected]
Subject: A fun test

📄 Email Content

Help!! Sent from my iPhone

🤖 AI Analysis

Based on the provided email content, here are the assessments and ratings:

Ratings:

1. Is it urgent?

Rating: 5
The use of "Help!!" indicates a high level of urgency.

2. Is the sender frustrated or otherwise potentially unhappy?

Rating: 4
The exclamation and the word "Help" suggest that the sender may be feeling frustrated or in distress.

3. How suspicious of an email is it? I.e. could it be a phishing attempt?

Rating: 1
The email appears to be a genuine request for help, with no indications of phishing. The informal sign-off "Sent from my iPhone" adds to the authenticity.

4. Most appropriate department to handle this enquiry:

Department: Customer Service
Given the nature of the email, it seems to be a request for assistance, which is typically handled by customer service.

Suggested Reply:

Subject: Re: Help!!

Hi [Sender's Name],

Thank you for reaching out. I understand that you need assistance, and I'm here to help!

Could you please provide me with more details about the issue you're facing? This will help us address your concerns more effectively.

Looking forward to your response.

Best regards,
[Your Name]
[Your Position]
Customer Service Team
[Your Contact Information]

📱 Phone Number Processing

No valid phone number found in email content.

Email #2 Processed: 2025-09-23 15:16:40

📧 Email Details

From: [email protected]
To: [email protected]
Subject: A fun test

📄 Email Content

Sending you a fun test Ollie Get Outlook for iOS<https://aka.ms/o0ukef>

🤖 AI Analysis

Based on the content of the email you provided, here are the assessments:

Ratings:

1. Is it urgent?: 1/5

- The email does not convey any sense of urgency. It appears to be a casual message.

2. Is the sender frustrated or otherwise potentially unhappy?: 1/5

- There is no indication of frustration or unhappiness in the tone of the email. It seems light-hearted.

3. How suspicious of an email is it?: 1/5

- The email does not contain any suspicious elements or requests for sensitive information. It appears to be a legitimate message.

4. Most appropriate department to handle this enquiry: Director

- Since the email is informal and seems to be a test or a casual message, it may not require a specific department's intervention. However, if it needs to be addressed formally, the Director could be the most appropriate choice.

Suggested Reply:

Subject: Re: Fun Test

Hi [Sender's Name],

Thanks for sending this over! I appreciate the fun test. Let me know if there's anything specific you need from me regarding this.

Best,
Ollie

📱 Phone Number Processing

No valid phone number found in email content.

Email #1 Processed: 2025-09-23 06:32:18

📧 Email Details

From: [email protected]
To: [email protected]
Subject: A fun test

📄 Email Content

Hey business owner, I’m contacting you with the intention of getting in touch regarding your business banking account that may have been compromised. Please contact me on 0403847250. Good day John Wayne Sent from my iPhone

🤖 AI Analysis

Assessment Ratings:

1. Is it urgent?: 4/5

- The email suggests that a business banking account may have been compromised, which typically indicates a sense of urgency.

2. Is the sender frustrated or otherwise potentially unhappy?: 1/5

- There is no indication of frustration or unhappiness in the tone of the email. The sender appears to be straightforward and neutral.

3. How suspicious of an email is it? I.e. could it be a phishing attempt?: 4/5

- The email raises several red flags typical of phishing attempts: it lacks specific details about the business, uses a generic greeting, and requests a phone call without providing verifiable information about the sender or the company.

4. Most appropriate department to handle this enquiry: Customer Service

- Customer service would be the most appropriate department to handle inquiries related to banking accounts and potential compromises.

Suggested Reply:

Subject: Re: Inquiry About Business Banking Account

Dear John Wayne,

Thank you for reaching out regarding our business banking account. However, I would like to verify your identity and the legitimacy of your request before proceeding further.

Could you please provide more specific details about the account in question and the nature of the compromise you mentioned? Additionally, it would be helpful if you could provide a company email address or other contact information for verification.

For security reasons, I prefer to handle such matters through official channels. Please contact our customer service department at [insert customer service email or phone number] for further assistance.

Thank you for your understanding.

Best regards,

[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]

📱 Phone Number Processing

Extracted Phone: 0403847250

SMS Response Generated:

Hi John, thank you for reaching out. I understand your concern regarding the business banking account. I will have the appropriate person get back to you shortly.

SMS Delivery Status:

+61432362637: HTTP 200 ✅ Success
+61403847250: HTTP 200 ✅ Success